FAQ
At Maroc Secret, we believe in providing you with the best possible experience. Whether you’re curious about the benefits of our luxurious argan oil products, need guidance on how to use them, or have questions about shipping and returns, you’ll find all the answers here.
If you can’t find what you’re looking for, our team is always ready to help. Feel free to contact us anytime!
Explore the sections below to learn more about our products, policies, and how we bring the essence of Moroccan beauty to your doorstep.
Questions about our products
What is argan oil, and how is it made?
Argan oil is a luxurious natural oil derived from the kernels of the argan tree, native to Morocco. It is produced through a traditional process of hand-cracking the nuts, extracting the kernels, and cold-pressing them to retain their nutrients.
Are your products 100% natural and organic?
Yes, all our products are made with 100% natural and organic ingredients, ensuring the highest quality and purity.
What are the benefits of argan oil?
Argan oil is known as "liquid gold" for its numerous benefits, including:
- Hydrating and nourishing skin and hair.
- Reducing the appearance of fine lines and wrinkles.
- Strengthening nails and cuticles.
- Protecting against environmental damage.
How should I use the face cream and argan oil?
For best results:
- Face Cream: Apply a small amount to clean, dry skin morning and evening.
- Argan Oil: Use 2-3 drops directly on the face, body, or hair, or mix it with your moisturizer.
Are your soaps suitable for sensitive skin?
Yes, our soaps are crafted with gentle, natural ingredients to cleanse without irritation, making them suitable for all skin types, including sensitive skin. When in doubt, always start with a small amount to see how your skin reacts.
What scents are available in your gift sets?
Our gift sets come in a variety of natural scents, including:
- Jasmine: A floral, soothing aroma.
- Orange Blossom: A refreshing citrus fragrance.
- Lavender: A calming, herbal scent.
Are your products tested on animals?
No, our products are cruelty-free and never tested on animals.
How do I find a full list of ingredients for each product?
You can find the complete list of ingredients on the individual product pages of our website.
General FAQs
Where do you ship?
We currently only ship within in the UK. Shipping rates and delivery times may vary depending on your location.
How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times are as follows:
- Domestic (within the UK): 3-5 business days.
Do you offer free shipping?
Yes, we offer free shipping on orders over $50.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. To initiate a return, please contact our customer service team at info@maroc-secret.com.
How can I contact customer support?
You can reach us by email at info@maroc-secret.com or through the contact form on our website. We aim to respond within 24 hours.